Where can I park?
There is a city-owned parking lot which runs behind the theatre. You can enter the lot from either Elizabeth Street or English Street. There are master meters, which DO NOT accept credit or debit cards. They also do not make change. $ 2.50 in coin will provide enough time for you to attend most performances. Parking on Sunday is free, but any other time we strongly recommend that you pay and place the ticket on your dash. Our parking lot is patrolled by the city, and the tickets are expensive. Alternately, you may park on the street. Parking after 6 pm is free. Please do not park in the TDCanada Trust parking lot if they are open for business.
Can I use my Cultural Access Pass?
London Community Players accept Cultural Access Passes for free admission to any of our performances. Unfortunately, we cannot accept them if the performance is presented by another theatre company is renting our facility.
What is the Community Preview Night?
London Community Players is pleased to continue our long tradition of inviting clients of social service agencies, nursing homes and other members of our community who might not be otherwise able to attend theatre, to come to our last dress rehearsal. We do not charge admission on that night. If you are a member of a group that might like to join us, please contact the Box Office.
Do you sell gift certificates?
We sell Flex Tickets, which can be converted to a specific show, on a specific date, by the person who has them.
What does “Will Call” mean?
“Will Call” means that the tickets will be ready for you to pick up when you arrive. (You will not receive a phone call.)
Do you sell food at the theatre?
We have a licensed concession which sells wine, beer and spirits, as well as non-alcoholic beverages. including coffee and tea. We also sell snacks (candies, chocolate bars and pretzels). You are welcome to enjoy your refreshments in the theatre.
How soon should I be there before a show?
The building opens one hour before the show starts. If you already have your tickets, or have ordered them, arriving one half hour before will give you plenty of time. If you need to purchase tickets, we encourage you to arrive one hour prior to show time. We recommend calling well in advance to purchase tickets because the best seats in the house sell fast for the Mainstage, and Procunier Hall is small and sellouts are not uncommon.
What happens if I’m late?
Our shows start promptly at the time indicated on the ticket. If you are attending a Main Stage show, the House Manager will seat you in the back of the theatre in a suitable break in the performance. If there is an intermission, you may take that opportunity to move to your assigned seat. If you are attending a show in Procunier Hall, unfortunately we will not be able to seat you once the show has started.
I’ve bought tickets, but I can’t come to that performance. Can I get a refund?
We do not refund tickets. If you cannot use the tickets, call the Box Office during business hours and arrange to exchange the tickets for a future performance. There is a one dollar fee per ticket for this service.
how does your ticket pricing work?
Youth (elementary school or younger) - $12
Student (high school or university) - $23
Adult - $25
Senior (60 +) - $23
Group (10 or more people at the same performance) - $15 each
Preview (all tickets) - $15
** Note, performances with a pricing schedule that differs will post that online and at the time of sale.
*** Ticket exchanges are available for a $1 fee.
Still have questions? Don't hesitate to call our Box Office.